Frequently Asked Questions

Here are answers to some of the most common questions we receive at EPIC TAXCARE. If you don’t see your question here, feel free to contact us directly — we’re happy to help.

How do I schedule an appointment?

You can book online using our scheduling page, call our office, or email us:

Our office hours are Monday – Friday, 12:00 PM – 6:00 PM (Central).

Do you offer virtual appointments, or do I need to come into the office?

We offer both in-office and virtual appointments. You’re welcome to visit us at:

EPIC TAXCARE
4740 14th St, Suite T-302
Plano, TX 75074

If you prefer virtual service, we can meet by phone or video and exchange documents through our secure online portal.

What documents should I bring to my tax appointment?

Every situation is different, but in general we recommend bringing:

Last year’s tax return
W–2s and any 1099 forms
Business income and expense records (if self-employed)
Rental property income and expenses
Retirement and investment account statements
Childcare, education, and major medical expense details
Any IRS or state tax notices you’ve received

If you’re unsure, just book your appointment and we’ll let you know what’s most important for your situation.

How do I upload my documents securely?

We use a secure online portal where you can upload, download, and e-sign documents. You can access it at:

EPIC TAXCARE Secure Client Portal

If you need help logging in or resetting your portal access, contact us at tariq@epictaxcare.com.

How much do your services cost?

Pricing depends on the type and complexity of your return or engagement. We provide clear, upfront pricing before any work is done. You can view our sample starting prices on our Pricing page or contact us for a custom quote.

Do you work with both individuals and businesses?

Yes. We prepare returns and provide support for:

Individuals and families (Form 1040)
Self-employed and 1099 contractors (Schedule C)
Partnerships and multi-member LLCs (Form 1065)
S-corporations and corporations (Forms 1120S and 1120)
Trusts and estates (Form 1041)

Can you help if I’m behind on taxes or received an IRS notice?

Absolutely. We handle:

Unfiled prior-year tax returns
IRS and state tax notices and letters
Payment plans and response letters
Audit support and representation

The first step is to schedule a consultation so we can review your notices and outline a plan.

Do you also handle bookkeeping and payroll?

Yes. EPIC TAXCARE provides monthly bookkeeping, payroll setup and processing, and sales tax filings for small businesses. Many clients bundle these services with tax preparation and planning for a more complete solution.

How long does it take to prepare my tax return?

Turnaround time depends on the time of year and the complexity of your return. During peak tax season, returns are typically completed within a few days to two weeks once we have all of your documents. If you have a deadline, please let us know when you schedule.

What is the best way to get started with EPIC TAXCARE?

The easiest way to get started is to schedule an appointment or introductory call:

We’ll review your situation, answer your questions, and recommend the next steps.

Still Have Questions?

If your question isn’t answered here, reach out and we’ll be happy to help you directly.

Contact EPIC TAXCARE