{"id":2762,"date":"2025-11-17T04:38:49","date_gmt":"2025-11-17T04:38:49","guid":{"rendered":""},"modified":"2025-11-20T04:02:28","modified_gmt":"2025-11-20T04:02:28","slug":"faq","status":"publish","type":"page","link":"http:\/\/epictaxcare.com\/?page_id=2762","title":{"rendered":"FAQ: Answers to the Questions We Hear Most."},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2762\" class=\"elementor elementor-2762\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0322b00 e-flex e-con-boxed e-con e-parent\" data-id=\"0322b00\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73ff6f5 elementor-widget elementor-widget-html\" data-id=\"73ff6f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n  \/* ===== EPIC TAXCARE \u2013 FAQ Page Styles ===== *\/\r\n  .epic-faq-page {\r\n    font-family: system-ui, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, sans-serif;\r\n    color: #1f2933;\r\n    line-height: 1.65;\r\n    max-width: 900px;\r\n    margin: 0 auto;\r\n    padding: 40px 20px 60px;\r\n  }\r\n\r\n  .epic-faq-page h1,\r\n  .epic-faq-page h2 {\r\n    font-weight: 700;\r\n    color: #0b2557;\r\n  }\r\n\r\n  .epic-faq-page h1 {\r\n    font-size: 2.3rem;\r\n    margin-bottom: 0.3em;\r\n  }\r\n\r\n  .epic-faq-intro {\r\n    font-size: 1rem;\r\n    color: #52606d;\r\n    max-width: 650px;\r\n    margin-bottom: 32px;\r\n  }\r\n\r\n  .epic-faq-pill {\r\n    display: inline-block;\r\n    font-size: 0.78rem;\r\n    text-transform: uppercase;\r\n    letter-spacing: 0.08em;\r\n    padding: 4px 10px;\r\n    border-radius: 999px;\r\n    background: #e3edff;\r\n    color: #102a43;\r\n    margin-bottom: 10px;\r\n    font-weight: 600;\r\n  }\r\n\r\n  \/* FAQ accordion using details\/summary *\/\r\n  .epic-faq-list {\r\n    margin-top: 10px;\r\n  }\r\n\r\n  .epic-faq-item {\r\n    border-radius: 10px;\r\n    border: 1px solid #d8e2ec;\r\n    background: #ffffff;\r\n    margin-bottom: 12px;\r\n    overflow: hidden;\r\n    box-shadow: 0 3px 10px rgba(15, 23, 42, 0.06);\r\n  }\r\n\r\n  .epic-faq-item summary {\r\n    cursor: pointer;\r\n    list-style: none;\r\n    padding: 12px 16px;\r\n    font-weight: 600;\r\n    font-size: 0.98rem;\r\n    color: #102a43;\r\n    display: flex;\r\n    align-items: center;\r\n    justify-content: space-between;\r\n  }\r\n\r\n  .epic-faq-item summary::-webkit-details-marker {\r\n    display: none;\r\n  }\r\n\r\n  .epic-faq-item summary::after {\r\n    content: \"+\";\r\n    font-weight: 700;\r\n    color: #7b8794;\r\n    margin-left: 10px;\r\n    transition: transform 0.15s ease;\r\n  }\r\n\r\n  .epic-faq-item[open] summary::after {\r\n    content: \"\u2013\";\r\n    transform: translateY(-1px);\r\n  }\r\n\r\n  .epic-faq-body {\r\n    padding: 0 16px 14px 16px;\r\n    font-size: 0.95rem;\r\n    color: #52606d;\r\n    border-top: 1px solid #e4edf7;\r\n  }\r\n\r\n  .epic-faq-body p {\r\n    margin: 10px 0 0;\r\n  }\r\n\r\n  .epic-faq-body ul {\r\n    margin: 8px 0 0 18px;\r\n    padding: 0;\r\n  }\r\n\r\n  .epic-faq-body a {\r\n    color: #0b7285;\r\n    text-decoration: none;\r\n  }\r\n\r\n  .epic-faq-body a:hover {\r\n    text-decoration: underline;\r\n  }\r\n\r\n  \/* CTA box at bottom *\/\r\n  .epic-faq-cta {\r\n    margin-top: 40px;\r\n    text-align: center;\r\n    background: linear-gradient(135deg, #0b2557, #163b88);\r\n    color: #ffffff;\r\n    border-radius: 14px;\r\n    padding: 26px 22px 28px;\r\n    box-shadow: 0 10px 30px rgba(15, 23, 42, 0.2);\r\n  }\r\n\r\n  .epic-faq-cta h2 {\r\n    color: #ffffff;\r\n    margin-bottom: 0.4em;\r\n  }\r\n\r\n  .epic-faq-cta p {\r\n    font-size: 0.95rem;\r\n    margin-bottom: 1em;\r\n  }\r\n\r\n  .epic-faq-btn {\r\n    display: inline-block;\r\n    background: #facc6b;\r\n    color: #1f2933;\r\n    padding: 10px 26px;\r\n    border-radius: 999px;\r\n    text-decoration: none;\r\n    font-weight: 600;\r\n    font-size: 0.95rem;\r\n    transition: background 0.2s ease, transform 0.1s ease;\r\n  }\r\n\r\n  .epic-faq-btn:hover {\r\n    background: #ffd27f;\r\n    transform: translateY(-1px);\r\n  }\r\n\r\n  \/* Footer \/ copyright (optional if not already in theme footer) *\/\r\n  .epic-faq-copy {\r\n    margin-top: 32px;\r\n    font-size: 0.85rem;\r\n    color: #9fb3c8;\r\n    text-align: center;\r\n    border-top: 1px solid #d8e2ec;\r\n    padding-top: 16px;\r\n  }\r\n<\/style>\r\n\r\n<div class=\"epic-faq-page\">\r\n  <span class=\"epic-faq-pill\">FAQ<\/span>\r\n  <h1>Frequently Asked Questions<\/h1>\r\n  <p class=\"epic-faq-intro\">\r\n    Here are answers to some of the most common questions we receive at EPIC TAXCARE.\r\n    If you don&rsquo;t see your question here, feel free to contact us directly &mdash; we&rsquo;re happy to help.\r\n  <\/p>\r\n\r\n  <div class=\"epic-faq-list\">\r\n\r\n    <!-- 1. Appointments -->\r\n    <details class=\"epic-faq-item\" open>\r\n      <summary>How do I schedule an appointment?<\/summary>\r\n      <div class=\"epic-faq-body\">\r\n        <p>\r\n          You can book online using our scheduling page, call our office, or email us:\r\n        <\/p>\r\n        <ul>\r\n          <li>Online: <a href=\"http:\/\/epictaxcare.com\/?page_id=2660\">Schedule your appointment here<\/a><\/li>\r\n          <li>Phone: <a href=\"tel:+12148070007\">(214) 807-0007<\/a><\/li>\r\n          <li>Email: <a href=\"mailto:tariq@epictaxcare.com\">tariq@epictaxcare.com<\/a><\/li>\r\n        <\/ul>\r\n        <p>\r\n          Our office hours are Monday &ndash; Friday, 12:00 PM &ndash; 6:00 PM (Central).\r\n        <\/p>\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <!-- 2. Virtual vs in-person -->\r\n    <details class=\"epic-faq-item\">\r\n      <summary>Do you offer virtual appointments, or do I need to come into the office?<\/summary>\r\n      <div class=\"epic-faq-body\">\r\n        <p>\r\n          We offer both in-office and virtual appointments. You&rsquo;re welcome to visit us at:\r\n        <\/p>\r\n        <p>\r\n          <strong>EPIC TAXCARE<\/strong><br>\r\n          4740 14th St, Suite T-302<br>\r\n          Plano, TX 75074\r\n        <\/p>\r\n        <p>\r\n          If you prefer virtual service, we can meet by phone or video and exchange documents through our secure online portal.\r\n        <\/p>\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <!-- 3. What to bring -->\r\n    <details class=\"epic-faq-item\">\r\n      <summary>What documents should I bring to my tax appointment?<\/summary>\r\n      <div class=\"epic-faq-body\">\r\n        <p>Every situation is different, but in general we recommend bringing:<\/p>\r\n        <ul>\r\n          <li>Last year&rsquo;s tax return<\/li>\r\n          <li>W&ndash;2s and any 1099 forms<\/li>\r\n          <li>Business income and expense records (if self-employed)<\/li>\r\n          <li>Rental property income and expenses<\/li>\r\n          <li>Retirement and investment account statements<\/li>\r\n          <li>Childcare, education, and major medical expense details<\/li>\r\n          <li>Any IRS or state tax notices you&rsquo;ve received<\/li>\r\n        <\/ul>\r\n        <p>If you&rsquo;re unsure, just book your appointment and we&rsquo;ll let you know what&rsquo;s most important for your situation.<\/p>\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <!-- 4. Client portal -->\r\n    <details class=\"epic-faq-item\">\r\n      <summary>How do I upload my documents securely?<\/summary>\r\n      <div class=\"epic-faq-body\">\r\n        <p>\r\n          We use a secure online portal where you can upload, download, and e-sign documents.\r\n          You can access it at:\r\n        <\/p>\r\n        <p>\r\n          <a href=\"https:\/\/taxcare.smartvault.com\/secure\/SignIn.aspx?ReturnUrl=%2fusers%2fsecure%2fHome.aspx\">EPIC TAXCARE Secure Client Portal<\/a>\r\n        <\/p>\r\n        <p>\r\n          If you need help logging in or resetting your portal access, contact us at\r\n          <a href=\"mailto:tariq@epictaxcare.com\">tariq@epictaxcare.com<\/a>.\r\n        <\/p>\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <!-- 5. Pricing -->\r\n    <details class=\"epic-faq-item\">\r\n      <summary>How much do your services cost?<\/summary>\r\n      <div class=\"epic-faq-body\">\r\n        <p>\r\n          Pricing depends on the type and complexity of your return or engagement. We provide clear, upfront pricing before any work is done.\r\n          You can view our sample starting prices on our <a href=\"\/pricing\">Pricing page<\/a> or contact us for a custom quote.\r\n        <\/p>\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <!-- 6. Individuals vs business -->\r\n    <details class=\"epic-faq-item\">\r\n      <summary>Do you work with both individuals and businesses?<\/summary>\r\n      <div class=\"epic-faq-body\">\r\n        <p>\r\n          Yes. We prepare returns and provide support for:\r\n        <\/p>\r\n        <ul>\r\n          <li>Individuals and families (Form 1040)<\/li>\r\n          <li>Self-employed and 1099 contractors (Schedule C)<\/li>\r\n          <li>Partnerships and multi-member LLCs (Form 1065)<\/li>\r\n          <li>S-corporations and corporations (Forms 1120S and 1120)<\/li>\r\n          <li>Trusts and estates (Form 1041)<\/li>\r\n        <\/ul>\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <!-- 7. Back taxes \/ notices -->\r\n    <details class=\"epic-faq-item\">\r\n      <summary>Can you help if I&rsquo;m behind on taxes or received an IRS notice?<\/summary>\r\n      <div class=\"epic-faq-body\">\r\n        <p>\r\n          Absolutely. We handle:\r\n        <\/p>\r\n        <ul>\r\n          <li>Unfiled prior-year tax returns<\/li>\r\n          <li>IRS and state tax notices and letters<\/li>\r\n          <li>Payment plans and response letters<\/li>\r\n          <li>Audit support and representation<\/li>\r\n        <\/ul>\r\n        <p>\r\n          The first step is to schedule a consultation so we can review your notices and outline a plan.\r\n        <\/p>\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <!-- 8. Bookkeeping \/ payroll -->\r\n    <details class=\"epic-faq-item\">\r\n      <summary>Do you also handle bookkeeping and payroll?<\/summary>\r\n      <div class=\"epic-faq-body\">\r\n        <p>\r\n          Yes. EPIC TAXCARE provides monthly bookkeeping, payroll setup and processing, and sales tax filings for small businesses.\r\n          Many clients bundle these services with tax preparation and planning for a more complete solution.\r\n        <\/p>\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <!-- 9. Turnaround time -->\r\n    <details class=\"epic-faq-item\">\r\n      <summary>How long does it take to prepare my tax return?<\/summary>\r\n      <div class=\"epic-faq-body\">\r\n        <p>\r\n          Turnaround time depends on the time of year and the complexity of your return. During peak tax season, returns are typically completed\r\n          within a few days to two weeks once we have all of your documents. If you have a deadline, please let us know when you schedule.\r\n        <\/p>\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <!-- 10. How to get started -->\r\n    <details class=\"epic-faq-item\">\r\n      <summary>What is the best way to get started with EPIC TAXCARE?<\/summary>\r\n      <div class=\"epic-faq-body\">\r\n        <p>\r\n          The easiest way to get started is to schedule an appointment or introductory call:\r\n        <\/p>\r\n        <ul>\r\n          <li><a href=\"http:\/\/epictaxcare.com\/?page_id=2660\">Book an appointment online<\/a><\/li>\r\n          <li>Call us at <a href=\"tel:+12148070007\">(214) 807-0007<\/a><\/li>\r\n          <li>Email <a href=\"mailto:tariq@epictaxcare.com\">tariq@epictaxcare.com<\/a><\/li>\r\n        <\/ul>\r\n        <p>\r\n          We&rsquo;ll review your situation, answer your questions, and recommend the next steps.\r\n        <\/p>\r\n      <\/div>\r\n    <\/details>\r\n\r\n  <\/div>\r\n\r\n  <!-- CTA -->\r\n  <div class=\"epic-faq-cta\">\r\n    <h2>Still Have Questions?<\/h2>\r\n    <p>\r\n      If your question isn&rsquo;t answered here, reach out and we&rsquo;ll be happy to help you directly.\r\n    <\/p>\r\n    <a href=\"http:\/\/epictaxcare.com\/?page_id=2691\" class=\"epic-faq-btn\">Contact EPIC TAXCARE<\/a>\r\n  <\/div>\r\n\r\n  <!-- Copyright (optional) -->\r\n  <div class=\"epic-faq-copy\">\r\n    &copy; 2025 EPIC TAXCARE. All rights reserved.\r\n  <\/div>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"FAQ Frequently Asked Questions Here are answers to some of the most common questions we receive at EPIC TAXCARE. If you don&rsquo;t see your question here, feel free to contact us directly &mdash; we&rsquo;re happy to help. How do I schedule an appointment? You can book online using our scheduling page, call our office, or[&#8230;]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2762","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ: Answers to the Questions We Hear Most. - EPIC TAXCARE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/epictaxcare.com\/?page_id=2762\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ: Answers to the Questions We Hear Most. - EPIC TAXCARE\" \/>\n<meta property=\"og:description\" content=\"FAQ Frequently Asked Questions Here are answers to some of the most common questions we receive at EPIC TAXCARE. 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